FAQ's
Payments
I’ve found something I love & adore. How can I pay?
We accept secure credit card payments, including Visa, Mastercard and American Express.
Want to pay via PayPal? No need to create an account – just follow all of the prompts at the check out. Easy.
Why was my payment declined?
This is generally for one of two reasons:
- It’s a decision that your card holder makes due to your account balance, or;
- Due to incorrect information. Make sure that your card number, expiry date and CVC number are correct.
How secure is my payment method?
Incredibly safe. See that padlock icon that appears in the address bar at the top of your screen? That means you’ve entered a safe and secure zone. We use Shopify as our ecommerce platform, which comes with SSL encryption technology to protect your details at checkout.
What currency will I be charged in?
Our store is set in the USD currency.
Delivery
When do I receive my beautiful robe or sleep wear?
After your payment’s been received, we’ll send your items to you within 3-7 business days via DHL.
Left it to the last minute? We offer an express & priority option which will ensure your order is sent in 1-3 days.
Not at home to collect your items? We can’t tell the postman to leave it on your doorstep. If you’re out when he calls, a calling card will be left for safe collection.
Personalised items with embroidery require up to 14 days to dispatch. If you require personalised items urgently please get in touch with our team support@shoplerose.com to check current turnaround times.
Where do you deliver?
We send our bridal robes all over the world using an international delivery service. Please allow between 2-6 business days for your order to be delivered.
The time it takes for your order to arrive varies on your location, and how fast your local postal service is.
If you’d like to track your order online, please get in touch for more information – support@shoplerose.com
Does Le Rose cover the cost of customs, duties and taxes?
Le Rose isn’t responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. Prices as advertised do not include these.
Everything is made to order and customized just for you! We unfortunately do not offer returns or exchanges. If you have an question about your order, please email info@mynamemarket.us and our team will assist you within 24 hours.